My time at Freshworks

I served as a Presales Product Consultant at Freshworks, the first B2B Software as a Service company from India to go public on the NASDAQ. As technical point of contact for the US Central Sales team (consisting of over 10 sales executives), I drove product demos, technical solutioning and onboarding engagements for North American businesses for various industry verticals, including e-commerce, financial services, IT, education and healthcare. I helped customers elevate their customer experience through the Freshdesk suite of software - consisting of Support Desk (helpdesk software), Freshchat (AI powered live chat software) and Contact Center (VoIP solution for customer service).

I collaborated with marketplace app vendors, SI partners and internal engineering teams to assist customers with integrations, migration of historical data and customized implementation.

Through my work, I won over 200 new business accounts in Jan - Dec 2021, with deal sizes ranging from $15 to over $2500 in Monthly Recurring Revenue (MRR).

Recognitions

Recognition for winning the most number of new business accounts in Q1 2021, in the North America CX SMB Division

Recognition for significant contributions to revenue attainment in Q3 2021, in the North America CX SMB Division